FREE Worldwide Shipping
All packages will be shipped out via a trackable method. Once our shipping company forwards the tracking number to us, we will in turn send you the tracking number via email. Please see below for the estimated shipping times to your country/region.
Estimated shipping times:
a) United States, United Kingdom, Canada, Spain, France, Korea, Taiwan, China, Japan, Singapore, Malaysia, Australia/New Zealand ~ 14 to 21 business days.
b) Brazil, Mexico, Venezuela, Norway, Sweden, Denmark, Finland, Netherlands, Germany, Philippines, Indonesia, India, Turkey, Saudi Arabia, Jordan, Bahrain, United Arab Emirates, and to all other countries ~ 14 to 35 business days.
c) Lebanon, Colombia, Dominican Republic, Kuwait, South Africa ~ 20 to 45 business days.
Important note: Please note that all estimated shipping times stated are based on normal conditions. Every once in a while, we do experience heavy international shipping volumes, especially during the holiday seasons. Also, do note that customs in some countries do take longer times to clear and scan incoming packages, which explains the difference in the estimated shipping times stated above.
We will not be able to cancel orders once it has begun to be processed. As a general rule of thumb, if you do not email us within 5 hours of placing an order, there is a high chance that we will not be able to cancel it. Nonetheless, do drop us an email at email@example.com as soon as possible if you would like to cancel your order.
Orders that are unable to be delivered:
All packages that are refused, unclaimed from the local post office, undeliverable as addressed because you input the wrong name or address when you placed your order, will not be our responsibility. So please do remember to check your address carefully when you place an order.
Customs, Duties, Taxes & Fees:
All customs, taxes, import duties, brokerage fees, or any additional charges by your local government are the responsibility of the recipient. There is a slight chance that you will get charged VAT or duties, however, we cannot be responsible for these fees in any way, as we do not receive any of this money. The funds go exclusively to your own government. The last thing we would want is for our customers to be charged extra, as this would be detrimental to our sales. Since duties and taxes vary by country and by what was ordered, we are not able to supply an estimated cost. Please contact your customs office for more information.
If your received package seems to be missing any items, please do not worry! We ship orders in multiple/separate packages every now and then, due to weight restrictions and also to facilitate faster shipping once an item is located in our warehouse. Simply drop us an email at firstname.lastname@example.org and we'll take care of it right away.
Once your order ships out and our database is updated with your online tracking number, we'll send you an email with the online tracking information which you can use to track your package. If 6 business days have passed and you still have not received this email from us, simply drop us an email at email@example.com and we'll check it out for you right away.
Please also note that the shipping time does not include handling. If your product is delivered broken please contact as soon as it has been delivered. We will send you a replacement.